Refund policy

Return & Refund Policy

Last Updated: August 2, 2026

Thank you for shopping with us. We want you to be satisfied with every purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged or defective.

  • You received the wrong item.

  • The product is unused, unopened, and in its original packaging with all accessories.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products caused by the customer.

  • Products without original packaging or missing accessories.

  • Clearance, sale, or promotional items (unless defective).

  • Gift cards or digital products.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include:

  • Your order number

  • Photos of the product

  • Photos of the package (if damaged)

We will arrange a replacement or refund after verification.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed within 5–10 business days using your original payment method or another agreed refund method.

5. Exchange Policy

We only replace items that are defective, damaged, or incorrectly shipped. If you need an exchange, please contact our support team.

6. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost.

  • If the return is for any other eligible reason, the customer is responsible for the return shipping charges.

7. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

8. Contact Us

For return or refund requests, please contact our customer support with your order number and details of the issue.

We are committed to providing quality products and excellent customer service. Thank you for shopping with us!